457 Training Benchmark Courses

These courses provided through approved RTO: 41143

Coach others in job skills

This course covers knowledge required to provide on-the-job coaching to colleagues, monitor the progress of colleagues until they are able to operate independently of the coach. The course also covers the situation in workplaces where buddy systems and informal on-the-job training are extremely common.

Manage and operate a coffee shop

This course covers skills and knowledge required to manage and operate a coffee shop according to business plan and budget. This course also covers skills and knowledge required to plan the product and service elements of coffee shop operation and to organise the storage and coffee shop facilities.

Manage intoxicated persons

This course deals with the skills and knowledge required to Manage intoxicated persons in a range of settings within the workplace. This course also covers how to assess intoxication level and apply procedures appropriate to the situation according to organisational policy and legislative requirements.

Manage workplace operations

This course deals with the management of workplace operations by monitoring and improving on day to day basis and ensuring that operations are aligned with overall enterprise goals. This course covers knowledge required to plan and organise work activities to achieve required objectives

Manage responsible service of alcohol

This course covers skills and knowledge required to Manage responsible service of alcohol within the hotel and travel industries workplace context. This course also covers maintenance of a responsible drinking environment by applying enterprise and licensing authority eligibility standards and ensuring safety and security of colleagues, customers or property.

Follow safety and security procedures

This course deals with the legislated safety and security requirements and risk management at workplace. This course also covers skills and knowledge required to follow preventative safety and security procedures within the travel industries workplace context. This course also deals with emergency response procedures and providing feedback to management on safety and security procedures.

Establish and maintain a business relationship

This course covers skills and knowledge required to establish and maintain business relationships between the enterprise, its customers and suppliers in a pro-active manner. This course also covers how to conduct negotiations in the context of current enterprise marketing focus and within legal and ethical constraints.

Work effectively with customers and colleagues

This course deals with skills and knowledge required to Establish and maintain effective relationships with customers and colleagues in a positive and co-operative manner. This course also covers how to use appropriate communication techniques and identify potential conflicts and also how to support each other when working in a team.

Comply with workplace hygiene procedures

This course deals with the skills and knowledge required to comply with hygiene procedures at workplace in a range of settings within the hotel and travel industries workplace context. This course also covers the techniques to identify hygiene risks and how to prevent those risks by following workplace hygiene procedures. This course also deals with the enterprise standards and legislative requirements that apply to personal practices and food handling.